We host our files on Amazon S3, the same server infrastructure that Amazon.com uses for its global network of websites.

For this reason, although Amazon can have occasional problems, we have found that most download problems have come from problems with our customers’ own internet connections.

If you have a download problem please try the following:

1. Please check that no download/torrent programs are running on a computer using the same connection as yours.

The most common problem originates from the fact that someone using the same computer or internet connection is downloading movies, audio or torrent files at the same time.

2. Restart your internet connection

Turn off, and disconnect the router (the box that provides your connection) – leave it off for at least 30 seconds. Turn it back on again, and try to download the file(s) again.

3. Restart your computer

Restart your computer completely and try again.

4. Try downloading late at night or early in the morning

Some home internet connections are shared with many other people. This means that connections are slower at busier times of day (like when people get back from work). Try and download the files late at night or early in the morning.

5. If you are using wi-fi try moving closer or connecting with a cable

If you are using a weak wi-fi connection (perhaps because you are in a different room from the wi-fi transmitter) try moving closer to the wi-fi box, or better still, try to connect your computer using a network cable.

If you get a "Damaged" or "Corrupt download" message, please wait a bit and try the download again, as this is usually caused by a temporary problem with the internet connection during the download.